Monday, April 5, 2010

Voice to Email Services in the UK by

It is frequently impossible for businesspeople to answer phone calls, whether they are away from their desks or busy with another client during an existing call. The traditional solution to this problem is to automatically transfer the caller to a voicemail service where they can leave a message for retrieval and attention later on. However, sometimes getting the information contained within a voice message instantly and discretely is essential in order to ensure a swift response and voicemail is not always capable of providing this service. This is where a Voice to Email service comes in and it is possible to take advantage of this advanced functionality in the UK.
A voice to email system is extremely simple to set up, can be handled remotely by a third party vendor and is completely secure and extremely convenient if you are away from your phone and need to stay in touch with your voicemail. At the most basic level, a voice to email service will automatically store voice messages from any callers who cannot be answered immediately and then attach an audio file containing their message to an email which will be sent directly to your inbox for retrieval anywhere in the world. This system can be set up to automatically kick in when you are out of the office, when business hours have finished or when you are busy with another call and it makes the message instantly available online for you to use as you see fit. Most voice to email services allow you to adjust how and when the function is activated and you can change the settings as your circumstances alter.
In order to appreciate the efficiency enhancements and improved call management afforded by voice to email services it will be worth examining a few examples of the typical application of the system. For example, if a voice to email user has a marketing number that customers can use to place orders for a brochure, the user can set up the service so that calls are automatically recorded and emailed to his or her account. Once the day's business is complete, it is simply a matter of logging into email and downloading the voice messages, noting the names and addresses of the callers and setting up their orders for dispatch the next day.
A business user with a smartphone and a busy schedule will also benefit from voice to email services. Whilst away from their office phone, any messages received will be sent automatically to an email account which is accessible from the mobile phone and can then be downloaded and attended to whilst the user is on the move.
The final function enabled by voice to email calling will benefit call centre staff who typically deal with very high volumes throughout the working day. Some customers will be able to sit in a queue and wait to be attended to, whilst others would rather be called back later so that they can get on with their day. With a voice to email service, the call centre staff would be able to offer customers the option of recording a voicemail message which can then be downloaded and analysed when the rush has died down. The messages can even be emailed to a separate team which is set up to specifically tackle the requirements of those customers who have requested that the company calls them back when it is convenient.

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